When should a PCT escalate a call to a supervisor?

A Police Communications Technician (PCT) should escalate a call to a supervisor when an incident involves serious threats or complex emergencies because these situations often require immediate attention and a higher level of expertise or decision-making. When a serious threat is identified, it is crucial to ensure appropriate resources and responses are mobilized swiftly to protect public safety and effectively manage the situation. Complex emergencies may involve multifaceted issues that necessitate guidance from a supervisor who can coordinate resources, assess the risks involved, and provide additional support to the responding units. Escalating the call ensures that the incident is handled correctly and helps to maintain the safety of both the personnel involved and the public.