When responding to low priority calls, what is the expected standard procedure?

For low priority calls, advising the caller to hold for a recorded message is aligned with standard procedure. This approach efficiently manages the situation by directing the caller to information that can address their concerns without requiring an officer's immediate attention. It helps in prioritizing the resources for more urgent situations while ensuring that callers receive necessary guidance.

Sending multiple units or providing detailed reports are typically reserved for high-priority incidents or situations that warrant further escalation. Closing the call without documentation is generally not advisable since maintaining a log of all calls, even low priority, is crucial for accountability and record-keeping within the precinct. Therefore, the correct procedure helps streamline communication and resource management within the department.