What should happen when a bus operator activates a Silent Bus Alarm?

When a bus operator activates a Silent Bus Alarm, it is crucial for the safety of passengers and the operator that immediate action is taken to assess the situation. The correct response is for the Transit Authority Surface Dispatcher to contact 911. This ensures swift communication with emergency services, allowing them to respond appropriately to any potential threat or emergency situation that the bus operator might be facing.

This protocol is established to prioritize the security of individuals on the bus and to provide a rapid response to any incidents. By involving emergency services, the dispatcher initiates necessary protective measures and coordinates any further action needed to resolve the situation effectively.

Other responses, such as resetting the alarm, notifying the head office, or ignoring the alarm, do not facilitate the urgent response required in a potential emergency and could delay crucial assistance to the operator and passengers. Thus, contacting 911 directly is the most responsible and timely course of action.