What should be advised to the caller at the end of a low priority call when police response is required?

At the end of a low priority call where police response is necessary, advising the caller to hold on and listen to a recorded announcement is essential because it ensures that the caller receives critical information while also managing their expectations regarding response time. This approach allows the caller to remain informed without requiring immediate interaction, which can help keep them calm and engaged while the necessary resources are being allocated.

This method also serves to streamline communication, providing the caller with relevant instructions, updates, or information about the situation, thus maintaining clear channels of communication during a time that may be stressful for them. By doing so, it helps to preserve the efficiency of the call handling process, allowing dispatchers to manage multiple calls effectively without eager distractions.

In contrast, suggesting that the caller take detailed notes and hang up could leave them without guidance or necessary information. Prompting an immediate officer dispatch for a low priority call would not be appropriate considering resource management and response prioritization, and asking callers to call back later would unnecessarily prolong the situation, potentially leading to frustration or delay in assistance. Therefore, holding the line allows for a better-organized response while ensuring the caller is adequately informed.