What is the purpose of the pre-release statement?

The purpose of the pre-release statement is to inform the caller that help is on the way. This proactive communication serves to reassure the individual who has reported the incident that their call has been taken seriously and that the appropriate response is being dispatched. By confirming that assistance is on the way, it helps to alleviate stress and anxiety for the caller, providing them with critical information about the timeline of expected help.

In emergency situations, keeping the caller informed is a key aspect of effective communication. It enhances the overall service provided by the precinct and ensures that the caller feels supported during what may be a tense and frightening experience.