What is the primary goal of announcing police procedures during low priority calls?

The primary goal of announcing police procedures during low-priority calls is to manage caller expectations regarding response times. By clearly communicating the overall protocols and timeframes associated with responding to certain incidents, dispatchers help callers understand that while their concerns are important, they may not warrant immediate police action. This can alleviate frustration on the caller's part and foster a more informed understanding of how resources are allocated within the police department, ensuring the public knows that response prioritization is necessary in maintaining effective service delivery.

Managing expectations is particularly crucial in situations where immediate support is not feasible, as it allows individuals to adjust their expectations accordingly and reduces the risk of escalating frustration due to long wait times. By informing callers about the procedures in place for low-priority issues, the communication technician can maintain transparency, build trust, and ensure that citizens remain engaged and patient until assistance can be provided.