Calls that are not within NYC or its surrounding jurisdiction will be connected directly to what unit?

Calls that are not within NYC or its surrounding jurisdiction are directed specifically to the ICCU, which stands for the Inter-County Communications Unit. This unit is tasked with managing communications and coordinating calls that come from outside the New York City area. The ICCU plays a crucial role in ensuring that calls are routed to the appropriate authorities or departments that have jurisdiction over the regions in question.

In contrast, while the Emergency Command Center handles emergency situations within NYC, it does not deal with calls from outside the city limits. The Communication Division is generally responsible for internal NYPD communications and operations, and the Field Support Unit primarily focuses on supporting officers in the field rather than handling incoming calls from outside jurisdictions. Therefore, the ICCU is the designated unit for managing such calls, ensuring that they are addressed swiftly and appropriately.