Before concluding a low priority call, what should the Communications Technician ensure with the caller?

Ensuring that the caller understands the next steps regarding police response is essential because it helps manage their expectations and provides clarity on what will happen after their report. For a low-priority call, it is important to communicate effectively that while immediate police assistance may not be available, their concern is acknowledged, and there will be a follow-up process. This can include information about when they might expect police contact, how their case will be handled moving forward, and any actions they may need to take.

Providing this information fosters trust in the communication system and reassures the caller that their issue is being addressed, even if it is not urgent. Clear communication reassures the community that they can rely on law enforcement for support, which is crucial for community relations and effective policing.